Terms of service
Terms and Conditions
By placing an order with Auros Coffee Ltd T/A Zilva Coffee Co., you agree to all of our terms and conditions set out on this page. For your convenience, we have grouped our terms and conditions into clear categories below. Please read them carefully, as they cover important areas including warranties, installation, privacy, and other website and non-website related conditions.
1) Privacy Policy
This privacy policy explains how we collect, use, and protect any personal information you provide when using this website.
We are fully committed to protecting your privacy. Any information you are asked to provide that could identify you will only be used in accordance with this privacy policy.
We may update this policy occasionally and will post any changes on this page. You should check this page periodically to ensure you are happy with any revisions.
Your data will only be used by us to keep you informed about your order, potential orders, or any marketing communications you have specifically opted into. You can opt out of marketing lists at any time and can choose not to receive information unrelated to your order or account status.
If you experience any issues with unwanted communications or believe you have received something in error, you can opt out by contacting us directly.
2) Cookies
Cookies are small data files that a website sends to your web browser when you visit. If you return to the same website later, the cookie allows the site to retrieve this stored information to personalise your experience, such as remembering previous activity or preferences.
3) Our Cookies
We use a session cookie to recognise you and help direct you between the mobile and desktop versions of our website. We may also use additional cookies to collect data as needed to improve our services.
4) Third Party Cookies
This website uses Google Analytics and other trusted third-party services to collect anonymous information about site traffic and usage. This data helps us understand how visitors use the site and improve your overall experience.
5) Managing Cookies
You can disable cookies at any time through your web browser settings. However, doing so may affect the functionality and user experience of this and other websites. Please refer to your browser’s help section for instructions on managing cookies.
6) Security
We take the security of your information very seriously. We have implemented appropriate physical, electronic, and managerial procedures to safeguard the data we collect. Our site uses an SSL Certificate for secure transactions. If you do not see a secure padlock icon or are unsure about the checkout process, please contact us to verify you are on the correct website.
7) Links to Other Websites
Our website may include links to other sites that we believe may be of interest. However, once you leave our site via these links, we have no control over those external websites. We are not responsible for the content, privacy practices, or security of any external sites. We recommend you review the privacy policy of any site you visit.
This website is owned and operated by Auros Coffee Ltd T/A Zilva Coffee Co. All information and content on the site is subject to change without notice, and we reserve the right to update these Terms and Conditions at any time.
By accessing or using this site, you acknowledge and agree that:
All intellectual property rights in the site belong to Auros Coffee Ltd T/A Zilva Coffee Co. You agree not to copy, reproduce, transmit, distribute, or create derivative works from any part of the site for commercial purposes, nor assist any third party in doing so. During normal browsing, you may print or download extracts to a personal computer for your own private use, provided that the source (including www.zilvacoffee.co.uk or equivalent) is clearly acknowledged, and we reserve the right to withdraw this permission at any time.
The site is provided on an “as is” and “as available” basis. We make no express or implied warranties or representations regarding the site, including but not limited to satisfactory quality, fitness for purpose, availability, completeness, or accuracy.
We shall not be liable for any loss or damage arising from your use of the site or any information on it (even if we have been advised of the possibility of such loss or damage). This includes, without limitation, loss of profits, loss of data, or any other financial loss.
We are not responsible for the availability or content of any external websites linked to or from our site and do not necessarily endorse any material on those sites. Affiliated sites are responsible for their own content and opinions.
8) Controlling Your Personal Information
You can restrict the collection or use of your personal information in the following ways:
If you previously agreed to us using your data for direct marketing, you can change your mind at any time by contacting us via the details on our Contact page.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are legally required to do so.
We may send you promotional information about selected third parties if you have expressly agreed to receive it.
You have the right to request a copy of the personal information we hold about you (subject to a small fee under applicable data protection legislation). Please contact us using the details on the Contact page. If you believe any information we hold is incorrect or incomplete, please contact us promptly so we can correct it.
9) Warranty
Warranty options are available as free from the manufacturer or upgraded add-ons when purchasing eligible machines. Please refer to the machine warranty information for full details of coverage.
Warranties provided by Auros Coffee Ltd T/A Zilva Coffee Co. apply to specific goods delivered to UK mainland addresses and are based on the option selected at the time of purchase. These are in addition to any standard manufacturer warranties. All our machine warranties begin on the date of delivery, provided the equipment has been correctly installed, serviced, and maintained according to the manufacturer’s guidelines and used appropriately.
Products sold with a “return to base” warranty require the customer to return the goods to an authorised repair centre and arrange collection after repair. We can arrange collection and redelivery using trusted couriers, but this will be at the customer’s expense.
Warranties do not cover normal wear and tear, misuse, or use for purposes other than those intended by the manufacturer. Any negligence or incorrect use will void the warranty. No refunds will be issued for add-on warranties that become invalid for these reasons.
If a fault is found to be covered under warranty (subject to the terms), we will arrange for repair either on-site or at an authorised repair centre, depending on the selected warranty option.
This warranty applies only to the original purchaser and is registered to the delivery address on the order. It is non-transferable.
Warranties are void if goods have been altered, damaged, misused, disassembled, or if seals have been broken. They are also invalid in cases of damage from smoke, fire, water, limescale, or other specified causes.
Manufacturer warranties are as stated by the relevant manufacturer. Your statutory consumer rights remain unaffected.
10) Warranty Inspections
You must notify us as soon as possible after becoming aware of any defect or failure, and in any event before the warranty expires. We will not accept responsibility for defects reported after the warranty period has ended.
We will arrange for an authorised engineer to inspect the equipment within 7 days of notification. Inspections will normally take place between 9:00am and 5:00pm, Monday to Friday. Weekend or out-of-hours visits may be possible by arrangement and at additional cost.
The engineer will determine whether the issue is covered by the warranty. If it is not covered, you will be responsible for the call-out fee. If you instruct the engineer to proceed with repairs, you will also be responsible for all parts and labour costs.
We reserve the right to request a deposit of £150 + VAT (via debit/credit card or other payment) before arranging an inspection. This will be refunded if the fault is covered by warranty; otherwise, it will be retained.
If the fault is covered, we will repair or replace the equipment at our discretion.
All warranty repairs must be carried out by engineers authorised by us. Any work by unauthorised parties will immediately invalidate the warranty.
This extended warranty is non-transferable and applies only to the original purchaser at the registered delivery address.
We will not accept liability for any consequential losses, including loss of business, profits, or goods, arising from any defect or failure.
Warranty and maintenance cover does not include issues caused by abuse, misuse, negligence, or failure to clean and maintain the equipment.
We accept no liability for call-out or repair charges where no fault is found or where the issue is not covered by warranty.
Our liability under this warranty is limited to the scope of the warranty provided to us by the manufacturer.
11) Machine Installation
Installation services are available as optional add-ons. Please refer to the relevant product page for details of what is included.
Installation coverage is limited to UK mainland addresses (with some restrictions). An installation can take up to 14 days to arrange, depending on location, machine type, and requirements. The premises must be fully prepared before the engineer arrives. If the site is not ready, the installation will not proceed, no refund will be given for the failed visit, and an additional admin fee will apply for rescheduling.
Any installation carried out by the customer or a non-approved engineer may void the warranty. We strongly recommend using our approved engineers.
12) Installation Requirements
Surface
The surface must be strong enough to support the weight of the equipment.
Measurements
The machine must fit the intended space with adequate clearance as required.
Power
Correct power supply must be available within 0.5 metres of the installation location with a clear route.
Water Supply (if applicable)
15mm cold water connection with ¾ inch standard fitting and stopcock
Minimum 2 bar water pressure
Within 1 metre of the installation location with a clear route
Waste (if applicable)
Mains waste or suitable container must be within 1 metre with a clear route.
The engineers will not make any modifications to your property. It is your responsibility to ensure all requirements are met before the engineer arrives. If requirements are not satisfied, the installation cannot proceed and must be rebooked at your expense.
All manufacturer requirements must also be followed. If you are unsure about any requirements, please contact us for clarification.
13) Newsletter
You can subscribe to our newsletter by entering your email address in the footer section on our website. Subscribing gives you access to exclusive updates, offers, and deals. We send newsletters periodically.
Your email will only be used internally and will not be shared with third parties. You can unsubscribe at any time by clicking the unsubscribe link in any newsletter we send.
14) Returns Policy
We aim to provide excellent customer service and flexibility. Most eligible items can be returned within 30 days of receipt, subject to our returns policy. Certain items (such as consumables, perishables, and other legally exempt products) cannot be returned.
All returns must be processed through written email. We will then issue a returns authorisation.
15) Payments
We accept a range of payment methods through secure merchant providers, including major credit/debit cards via Shopify Payments, PayPal, and others. Payment security is handled by these third-party providers.
Ownership of goods remains with Auros Coffee Ltd T/A Zilva Coffee Co. until payment has been received in full. If payment is not completed, we reserve the right to recover the goods or pursue payment through appropriate channels, including third-party collection services or legal action if necessary.
16) Delivery
Full details of our delivery services are available on the Delivery page and are subject to change. We cannot be held liable if you are not present to accept delivery. Failed deliveries due to absence may result in up to three redelivery attempts or a collection arrangement, all at additional cost where applicable.
If an order is returned to us due to unsuccessful delivery, we can arrange redelivery at your expense or issue a refund minus the original delivery and return shipping costs incurred.
You are responsible for inspecting goods upon delivery and notifying both the courier and us immediately of any damage. Claims for transit damage will not be accepted if not reported at the time of delivery.
It is your responsibility to report any non-delivery within 48 hours of notification. Failure to do so may result in the order being considered delivered.
17) Trade Customers
Trade customers are subject to additional or amended terms due to the B2B nature of the relationship.
Delivery: Same as standard terms.
Returns: Consumer rights do not apply to business-to-business trade accounts, we unfortunately cannot accept and returns of machines once they have been installed. Prior to installation we may, subject to approval, accept the return back minus a 20% restocking fee. Any customised machines will not be accepted back under any circumstances.
Warranty: Machines items carry the manufacturer’s standard warranty. Please contact us for specific details before purchase.
Servicing: If you have purchased a service package, we will arrange yearly servicing for you at the correct time. If you have not purchased the servicing package, you must service the product in line with the manufacturers guidelines to ensure the warranty remains valid.
These terms and conditions reflect the current policies of Auros Coffee Ltd T/A Zilva Coffee Co. We reserve the right to update them at any time.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@zilvacoffee.co.uk
Our contact information is posted below:
Auros Coffee Ltd T/A Zilva Coffee Co
info@zilvacoffee.co.uk
Address: Unit 15 Christmas Hill Business Park, Rycote Lane, Thame, OX9 2FZ
Reg No: 16071592